Shipping Policy
The Massaging Geek's Shipping Policy
1. Order Processing Time
All our orders are processed and shipped out within 1-2 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow at minimum 24 hours for the tracking information to update.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Please enjoy free shipping on each order!
Demand on certain items can be higher, therefore the fulfillment time is longer, which effects the delivery time. Please be patient and keep in contact with the Wondrous Teapot.
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a PO Box or to some Military Addresses.
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.
Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.
For our full Returns and Refunds policy, we refer you to our Refund Policy.
7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at support@massaginggeek.com.